Constituent Services

DC 311 is District residents’ one-stop shop for requesting non-emergency assistance. You may dial this toll-free number, send a text message to 32311 (DC311), or download the DC311 app for iPhone or Android for help. You may also create an online account to submit and review the status of your service requests and explore additional resources. To learn more, visit

For help with a new or existing 311 request, please complete and submit the form below. You may also email our Constituent Services Director, Kelley Cislo at